General terms and conditions of sale and delivery

Company name: Regner Engineering, S.L.U.
Country: SPAIN
Address: Ripollès, 4. 17181, Aiguaviva (Girona)
Telephone: +34 972 476 911
Fax: +34 972 475 803
Recorded in the Trade Register of Girona (Volume 133, Book 1170, Folio 149, Section 1, sheet GI-29.321).

1. Application policy

REGNER® products can be used in a wide range of applications. REGNER® cannot know and check all the conditions in which REGNER® products will be installed and used. Therefore, the suitability and functionality of a REGNER® product and its performance in different sets of conditions can only be verified by testing, and it shall ultimately be the responsibility of the customer using a REGNER® product. REGNER® shall be responsible solely that REGNER® products comply with the specifications set out by REGNER® and it shall be the responsibility of the customer to ensure that the specific REGNER® product can be used for the application in question.

Read the user manual of the product in question before operation, and make sure that everyone who will use, connect or install the product has the necessary skills and information, as well as access to the user manual. Specifications are subject to change without notice.

2. Payment methods

We accept the following payment methods:

Bank transfer

You can choose this method directly during the online payment process. You will be informed during the payment process of the total amount to transfer and our Bank details. Please make sure that you state the order number in the subject bar, as well as your first and last name. The order will not be considered complete until the transaction has been verified by our bank. To facilitate the transaction, we recommend that you send a bank transfer receipt by e-mail to Payments should be made in Euros (EUR, €), and the customer will be in charge of any applicable currency exchange commission or bank commission. If this is not the case, REGNER® will delay dispatching the order until the entire amount is received.

Credit & debit card

Our PayPal service accepts credit and debit card payments. We guarantee that every transaction carried out through is 100 % safe. Each operation which implies the transmission of personal information or bank details is carried out within a safe environment. Thus, credit card details are not registered in a database and are only known and handled by PayPal.

3. Pricing

The prices shown on our website do not include taxes (if applicable) nor shipping and handling fees. Our prices may vary without notice and might contain typographical errors. If an error should occur, we reserve the right to either honor that price or inform the customer of the reason for such a mistake and correct the situation by asking the customer whether the order should stand at the revised price or be canceled. We offer important discounts for customers buying large quantities; in case of doubt, do not hesitate to contact us.

All prices are in Euros (EUR, €).

4. Taxes

Orders with an EU shipping address will include the Spanish sales tax, since we ship from Spain. All companies belonging to the EU (except Spain) with a valid intra-Community VAT number, though, will be exempt from VAT. You can enter your VAT number during the purchase process, and the system will automatically deduct the VAT if the number is correct.

No taxes are applied for orders shipped outside of the EU. However, you may have duties, taxes, and/or customs fees charged upon delivery. These fees vary from country to country, and you are responsible for paying them. For further information, please ask the Customs department in your country. Similarly, sales to special tax zones such as the Canary Islands, Ceuta, and Melilla are exempt from VAT, but customs authorities may levy their corresponding charges upon delivery. We are unable to calculate these charges for each order, as they depend on the local IGC tax and customs tariffs.

5. Shipping information

To calculate shipping costs and transit time, add the items you want to buy to your cart and use the option ‘Estimate Shipping’. We ship using UPS. During your purchase, you will be able to choose between different available shipping services.

We usually handle all orders within 24 hours of receiving the purchase. If the item is not in stock, we will inform you. The estimated delivery times are calculated considering working days (Mon-Fri), and they may be altered by local or national holidays. At specific times of the year, such as Christmas, New Year or bank holidays, we are unable to guarantee our delivery dates, due to the usual saturation of transport services. If you have chosen the bank transfer payment option, bear in mind that your order will not be dispatched until we have received the full amount.

The exact cost of delivery is displayed in your shopping cart before you are asked to pay for the order. Shipping costs vary according to the weight and destination of your order. You may also have duties, taxes, and/or customs fees charged upon delivery. These fees vary from country to country, and you are responsible for paying them. If you refuse to pay them upon delivery, your package will be returned to us.

REGNER® reserves the right to modify delivery options & times without previous notification in special cases.

If you want to use your own shipping service to pick up the products from our facilities, please contact us.

6. Return policy

Our Customer Service department provides an after-sales service to help you with any problems you may have with our products and deliveries. Our aim is to provide a fast and efficient service to our customers.

Unused items in their original packaging can be returned within 14 days for credit. Please contact us before returning any items, so we can provide an RMA (Returned Merchandise Authorization) number for your return. No returns will be accepted without an RMA number. Shipping for the returning products must be prepaid, and all duty and other charges must also be paid.

It is very important that returned products are shipped using suitable wrapping to prevent damage. If a product does not arrive at our warehouse in perfect conditions due to inappropriate wrapping, the exchange/refund will not be accepted.

7. Warranty

All REGNER® products have a warranty against manufacturing defects. The warranty period begins on the purchase date of the product. The seller is responsible for nonconformities that become apparent within the time stipulated by the applicable law.


Warranty exclusions:

REGNER® is entitled to deny any warranty if:

  • The product has not been correctly used or its usage specifications (load, environment, temperature, duty cycle, voltage, current, etc.) have not been respected.
  • The product has not been maintained correctly.
  • The product has been manipulated.
  • The product has been exposed to violent or abrasive treatment.

Nonconformities due to reasonable wear and tear of the product over time (for example, discoloring of painting) are excluded from warranty.

REGNER® reserves the right to request the return of all allegedly defective products for testing and verification.

Any additional warranty obligations for parts replaced free of charge or for any service provided without charge under this warranty shall be excluded. The warranty period for parts replaced under warranty period will end on the expiry date of the warranty period of the main product.